Contact Us: (407) 482-7788 | Monday to Friday - 8:30am to 5pm

PRIVACY POLICY

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Protecting Your Privacy

Orlando Heart & Vascular Center understands the importance and sensitivity of your health information. We protect the privacy of your health information because that is the right thing to do. We also follow federal and state laws that govern the use of your health information. We use your health information (and allow others to have it) only as permitted by federal and state laws. These laws give you certain rights regarding your health information.

Your Health Information Rights

You may:

  • Review and get a paper copy of your medical or billing records as allowed by law, usually within 30 days of your request (you can also ask us to provide a copy on electronic media, and we will do that if we can readily produce it);
  • Request and be provided a paper copy of our current Notice of Privacy Practices;
  • Ask us to contact you at a specific address or phone number;
  • Request that we not share with your health plan information about certain health services or items if you pay in full for those healthcare items or services (to ensure that we don’t automatically bill your health plan for these services or items, you will need to notify HVIF's staff before receiving these services or items if you want this restriction);
  • Request and receive an accounting, as specified by law, of certain circumstances when your information is shared without your consent..
  • Receive notice if HVIF or an HVIF business associate has improperly shared or used your health information;
  • Report a privacy concern and be assured that HVIF will investigate your concern thoroughly, supporting you appropriately, and not retaliate against you in any way; and
  • Request in writing other restrictions on the use of your health information or amendments to your health information if you think it is wrong, though HVIF may not always be able to grant those requests.

How Your Health Information is Used

1. Common Uses of Health Information

When we care for you, we will gather some of your health information. The law allows us to use or share this health information for the following purposes:

  • To understand your health condition and to treat you when you are sick. For example, we may look at your x-rays or share x-rays we take of you with your treating doctor, who may be outside of HVIF, or we may receive your prescription information from other health services companies to help you avoid harmful drug interactions.
  • To bill your healthcare services and to receive payment for our services. For example, we share with and receive health information from your health insurance company and/or other health care providers to receive payment and to better manage your care.
  • To improve our care. For example, we may contact you to understand what you thought of our care and to learn how to enhance our services to you.
  • To request your support for improving healthcare by contributing to one of HVIF’s charitable foundations. (If you don’t want to be contacted for this purpose, call HVIF’s Office at 1-863-424-3278 to let us know).
  • To improve our services to you by allowing companies with whom we contract, called “business associates,” to perform certain specialized work for us. The law requires these business associates to protect your health information and obey the same privacy laws that we do.
  • To perform a very limited, specific type of health-related research, where the researcher keeps any patient-identifiable information safe and confidential. HVIF reviews every research request to make sure your privacy is appropriately protected before sharing any health information.
  • To law enforcement, but only as authorized by law, i.e., to investigate a crime against HVIF or any of its patients.

2. Required Uses of Health Information

The law sometimes requires us to share information for specific purposes, including the following:

  • To the Department of Health to report communicable diseases, traumatic injuries, or birth defects, or for vital statistics, such as a baby’s birth;
  • To a funeral director or an organ-donation agency when a patient dies, or to a medical examiner when appropriate to investigate a suspicious death;
  • To the appropriate governmental agency if an injury or unexpected death occurs at an HVIF facility;
  • To state authorities to report child or elderly abuse;
  • To governmental inspectors who, for example, make sure our facilities are safe;
  • Under certain conditions, to military command authorities or the Department of Veterans Affairs, for patients who are in the military or veterans;
  • To a correctional institution, if a patient is an inmate, to ensure the correctional institution’s safety;
  • To the Secret Service or NSA to protect, for example, the country or the President;
  • To a medical device’s manufacturer, as required by the FDA, to monitor the safety of a medical device;
  • To court officers, as required by law, in response to a court order or a valid subpoena;
  • To governmental authorities to prevent serious threats to the public’s health or safety;
  • To governmental agencies and other affected parties, to report a breach of health-information privacy;
  • To an employer, but only if the employer contracts with us to help the employer meet OSHA requirements about workplace and employee safety; and
  • To a worker’s compensation program if a person is injured at work and claims benefits under that program.

3. Uses According to Your Requests

Your preferences matter. If you let us know how you want us to disclose your information in the following situations, we will follow your directions:

  • When you are in the hospital, you decide if you want callers or visitors to know how to reach you. When you’re admitted, you will be asked if you want to be in the “hospital directory”. If you say “yes”, the hospital can tell visitors who ask for you by name how to find you or talk to you. The hospital may also tell the visitor — only in general terms — how you are doing. If you say “no”, the hospital won’t let any visitor know you are in the hospital and won’t direct phone calls or flowers to you.
  • You decide if you want us to share any health or payment information related to your care with your family members or friends. Please let our HVIF employees know what you want us to share. If you can’t tell us what health or payment information you want us to share, we may use our professional judgment to decide what to share with your family or friends for them to be able to help you.
  • You decide who we should contact in an emergency. But if you aren’t able to tell us who to contact, we may ask the public authorities to help. For example, we may ask the police to help find your family or, in a disaster, we may help the Red Cross reconnect you with your family.
  • You decide if you want to indicate your religious preference when you are admitted to one of our facilities. If you indicate your religious preference, we may provide your name to a visiting representative of your religion. But if you don’t want that, tell our staff at any time that you do not want us to share your name with a religious representative.
  • You decide if you don’t want us to remind you of your upcoming appointments. When you make an appointment, let the scheduling staff know that you don’t want these reminders.
  • You decide if you don’t want to receive marketing information about non-HVIF products or services when they become available. In general, HVIF is not paid to provide this information to you. If you don’t want to receive marketing information about non-HVIF products or services, let us know by calling (863) 424-3278.

4. Uses with Your Authorization

Any sharing of your health information, other than as explained above, requires your written authorization. For example, we will not use your health information unless you authorize us in writing to:

  • Share any of your psychotherapy notes, if they exist, with a third party;
  • Share any of your health information with marketing companies; or
  • Sell any of your health information.

You can change your mind at any time about sharing your health information with an authorization. Simply notify in writing the HVIF facility that has your authorization on file. Please understand that we may not be able to get back health information that was shared before you changed your mind.

5. Special Legal Protections for Certain Health Information

HVIF complies with federal laws that require extra protection for your health information if you receive treatment in an addiction treatment program, or from a psychotherapist who keeps notes on your therapy that are kept outside of your regular medical record.

If You Still Have Questions

HVIF's Privacy Coordinators can help you with any questions you may have about the privacy of your health information. They can also address any privacy concerns you may have about your health information and can help you fill out any forms that are needed to exercise your privacy rights. If you are at an HVIF facility, please ask one of our staff members to help you contact a local Privacy Coordinator, or call (863) 424-3278 to reach our office.

This privacy notice became effective on January 01, 2012. We may change this privacy notice at any time, and we may use new ways to protect your health information. We always post our current privacy notice in our hospitals, clinics, and on our website at MyHeartDoc.org.

You can also obtain a copy of this notice from any of HVIF's staff by asking for a copy, by visiting our website, or by calling our office at (863) 424-3278.

This notice of privacy practices describes the practices of HVIF and of HVIF’s employees and volunteers working in its hospitals, clinics, doctors’ offices, service departments. This notice also describes the privacy practices of affiliated healthcare providers — who are not employees of HVIF — while treating you in an HVIF facility, unless they provide you with a notice of their own privacy practices. (For more information about the specific privacy practices of affiliated providers, please contact them directly.)

Contact Us

If you would like further information about your privacy rights, are concerned that your privacy rights have been violated, or disagree with a decision that we made about access to your health information, contact:

  • The privacy coordinator in the HVIF facility where you received care.
  • Heart & Vascular Institute of Orlando Privacy Office
    11616 Lake Underhill Rd
    Orlando FL, 32825
    407-482-7788
    Email: administrator@ohvc.net

We will investigate all complaints and will not penalize or treat you any differently for filing a complaint. You may also file a written complaint with the Office of Civil Rights of the U.S. Department of Health and Human Services.

Privacy Practices on ohvc.net

Public Information – This online service (the “Service”) offers access to information on Heart & Vascular Institute of Orlando services and facilities, affiliated physicians, and other health-related content to anyone who accepts the Terms of Use. Heart & Vascular Institute of Orlando , through ohvc.net, makes this information publicly available without the need for the user to disclose any personally identifiable information.

This online Service also offers you access to your personal clinical and insurance-related information. To access that information, you’ll need to register for those specific services by following the instructions in our Terms of Use in the section called "Terms of Use for Personalized Information."

HVIF offers you this Service on these conditions:

  1. that you are 18 years of age or older;
  2. that you have the right and ability to agree to the Terms of Use;
  3. that you agree to the Terms of Use

This Service is intended for use by adults and, in some cases, teenagers over thirteen. Some areas of this Service may, however, be attractive to children. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personal information from anyone less than 13 years of age without prior verifiable parental consent. If you become aware that your child who is less than 13 years of age has provided us with personal information without prior verifiable parental consent, please contact us at administrator@ohvc.net and we will use our best efforts to promptly remove such information from our files.

System Security – HVIF has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of personally identifiable information; but because even the most secure computer system can be violated, HVIF cannot guarantee security.

Use of Cookies – Like many sites, ohvc.net utilizes "cookies." A cookie is an alphanumeric file that transfers to the user's computer during a session to help improve the Internet experience. ohvc.net uses cookies: (1) to keep track of the pages previously selected during the session, in order to enable "Back to Previous Section" capability; (2) to enable general usability statistics that can be used to make the site better; and (3) in situations where users proactively identify themselves (e.g., with a user name and password), cookies help serve up personalized functionality without the need for users to continually re-identify themselves during their session. Cookies are randomly generated, are used only for one session and are then destroyed, and are incapable of identifying the user. We do not control the use of cookies used or linked by contracted or third party services.